Frequently Asked Questions

01

What services do you offer besides phone calls?

We handle prior authorizations, fax folder management, voicemail management, referrals, insurance eligibility checks, and additional administrative tasks. We can also review your workflow to identify other areas where our team can support your practice.

02

How does the payment structure work?

We use a tier-based monthly fee. Each tier provides you with a dedicated full-time team member who manages your administrative tasks.

03

How do you ensure patient privacy and HIPAA compliance?

Our staff are trained on HIPAA as part of their onboarding. All team members work from our secure office, rather than remotely, to maintain patient privacy. You can also review our HIPAA page for more details.

04

What are your hours of operation?

We adjust to your practice’s hours and work Monday through Friday according to your schedule.

05

Do you work with all medical specialties?

We began with primary care and pediatrics and have since expanded to multispecialty practices including ENT and GI. We look forward to working with all fields.

06

How do you integrate with our existing systems (EHR, phone systems, etc.)?

We have experience with many EHRs and phone systems. Our team will train on your specific EHR and workflow to match the way your practice operates.

07

What is the onboarding process like?

We meet with your team to understand your needs, learn your EHR, and review your workflows. Once training is complete, our staff is ready to go live. We do not charge for onboarding and training.

08

Is there a contract commitment?

We do not require long-term contracts.